User Access

Create an admin account and manage back-office users.

Access to the admin console follows two paths. The first path is used during onboarding: a person creates an account, then The Wallet Crew grants access to the tenant. The second path is used after onboarding: a tenant administrator adds and manages other back-office users directly from the admin console.

If sign-in works but no tenant appears, access has not been granted yet.

Create an admin account

For first access to a tenant, start by creating a personal account in the admin portal. This creates the login account, but it does not grant tenant access on its own.

1

Open the admin portal

Open https://admin.thewalletcrew.io/. This is where you sign up and sign in to the administration console.

2

Sign up

Start the sign-up flow and choose the preferred method. Once the account is created, The Wallet Crew can grant the first access to the tenant.

Create the first back-office account from the admin portal sign-up page.

Use your work email. It makes access assignment faster.

Get access to a tenant

For the first administrator of a tenant, access is usually granted by The Wallet Crew during onboarding. Once a tenant already has an administrator, that administrator can grant access to other users without going through support.

Real-world examples

• A brand contact creates an account during onboarding. The Wallet Crew grants the first access to the tenant.
• A tenant administrator later adds colleagues from the Users tab.

Manage back-office users

Once a tenant administrator has access, back-office users can be managed from Settings → Access control → Users. The Roles tab next to it is used to review the available roles.

The Users tab displays a table with Email, Name, Role, Status, and Last login. Active users appear with an Active badge in the Status column. The + Add new action opens the user form, and each row menu provides Edit and Delete actions.

The Users page centralizes user creation, role assignment, and access review.

1

Open Users

Open Settings → Access control → Users.

Open Users in the admin console

2

Add a new user

Click + Add new.

3

Fill the user details

Fill Email, Name, and Role, then click Save in the top-right corner.

The form also shows a read-only User ID generated by the system.

To edit a user, open the ... menu on the user row, click Edit, update the fields, then click Save.

To delete a user, open the ... menu and click Delete. This removes access to the tenant, but does not erase the person’s login account.

FAQ

I can sign in, but I see no tenant. What’s happening?

The account exists, but it has not been granted access to any tenant yet. For first access, contact The Wallet Crew during onboarding. If the tenant already has an administrator, that administrator can grant access from Manage back-office users.

Can a tenant administrator add another user?

Yes. A tenant administrator can open Settings → Access control → Users, click + Add new, fill the user details, and save.

I can access a tenant, but I can’t see Settings. Why?

The account has access to the tenant, but not with administrator rights. Ask a tenant administrator to review the assigned role.

Does signing up automatically create a tenant?

No. Signing up only creates the account. Access to a tenant is granted separately.

Can I access multiple tenants with the same account?

Yes. The same account can be granted access to multiple tenants. The assigned role can differ from one tenant to another.

Should I use my work email or a personal email?

Use a work email whenever possible. It makes onboarding and access management easier.

I picked the wrong sign-in method (Google vs Microsoft vs email). Can I change it later?

Avoid signing up again with a different method, because it can create a second identity. If you must switch methods, contact The Wallet Crew support so access can be reassigned safely.