> For the complete documentation index, see [llms.txt](https://docs.thewalletcrew.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.thewalletcrew.io/configure/advanced-configuration/platform/user-access.md).
# User Access
Access to the admin console follows two paths. The first path is used during onboarding: a person creates an account, then The Wallet Crew grants access to the tenant. The second path is used after onboarding: a tenant administrator adds and manages other back-office users directly from the admin console.
{% hint style="info" %}
If sign-in works but no tenant appears, access has not been granted yet.
{% endhint %}
### Create an admin account
For first access to a tenant, start by creating a personal account in the admin portal. This creates the login account, but it does not grant tenant access on its own.
{% stepper %}
{% step %}
#### Open the admin portal
Open . This is where you sign up and sign in to the administration console.
{% endstep %}
{% step %}
#### Sign up
Start the sign-up flow and choose the preferred method. Once the account is created, The Wallet Crew can grant the first access to the tenant.
Create the first back-office account from the admin portal sign-up page.
{% endstep %}
{% endstepper %}
{% hint style="info" %}
Use your work email. It makes access assignment faster.
{% endhint %}
### Get access to a tenant
For the first administrator of a tenant, access is usually granted by The Wallet Crew during onboarding. Once a tenant already has an administrator, that administrator can grant access to other users without going through support.
Real-world examples
* A brand contact creates an account during onboarding. The Wallet Crew grants the first access to the tenant.
* A tenant administrator later adds colleagues from the **Users** tab.
#### Manage back-office users
Once a tenant administrator has access, back-office users can be managed from **Settings → Access control → Users**. The **Roles** tab next to it is used to review the available roles.
The **Users** tab displays a table with **Email**, **Name**, **Role**, **Status**, and **Last login**. Active users appear with an **Active** badge in the **Status** column. The **+ Add new** action opens the user form, and each row menu provides **Edit** and **Delete** actions.
The Users page centralizes user creation, role assignment, and access review.
{% stepper %}
{% step %}
#### Open Users
Open **Settings → Access control → Users**.
{% endstep %}
{% step %}
#### Add a new user
Click **+ Add new**.
{% endstep %}
{% step %}
#### Fill the user details
Fill **Email**, **Name**, and **Role**, then click **Save** in the top-right corner.
The form also shows a read-only **User ID** generated by the system.
{% endstep %}
{% endstepper %}
To edit a user, open the **...** menu on the user row, click **Edit**, update the fields, then click **Save**.
To delete a user, open the **...** menu and click **Delete**. This removes access to the tenant, but does not erase the person’s login account.
### FAQ
I can sign in, but I see no tenant. What’s happening?
The account exists, but it has not been granted access to any tenant yet. For first access, contact The Wallet Crew during onboarding. If the tenant already has an administrator, that administrator can grant access from [Manage back-office users](#manage-back-office-users).
Can a tenant administrator add another user?
Yes. A tenant administrator can open **Settings → Access control → Users**, click **+ Add new**, fill the user details, and save.
I can access a tenant, but I can’t see Settings. Why?
The account has access to the tenant, but not with administrator rights. Ask a tenant administrator to review the assigned role.
Does signing up automatically create a tenant?
No. Signing up only creates the account. Access to a tenant is granted separately.
Can I access multiple tenants with the same account?
Yes. The same account can be granted access to multiple tenants. The assigned role can differ from one tenant to another.
Should I use my work email or a personal email?
Use a work email whenever possible. It makes onboarding and access management easier.
I picked the wrong sign-in method (Google vs Microsoft vs email). Can I change it later?
Avoid signing up again with a different method, because it can create a second identity. If you must switch methods, contact The Wallet Crew support so access can be reassigned safely.
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