Redirects

Create managed short URLs and printable QR codes that add store, seller, or campaign context to an enrolment form.

Redirects create a short, managed URL for an enrolment form. They add context, such as a store, seller, language, or campaign source, without duplicating the form.

This approach keeps distribution links consistent and makes performance measurable across locations and campaigns.

Real-world examples

• A retail brand prints one QR code per store. Each code adds the correct storeId.

• A clienteling team uses a seller code to attribute enrolments to each associate.

• A campaign QR code sets neo.src to separate event scans from email traffic.

Plan the redirect

Define the enrolment form and the context carried by the link before creating a redirect. A redirect should serve one clear distribution use case.

For each redirect, confirm these details:

• Destination: the enrolment form layout that opens.

• Label: a clear operational name, such as Paris-Rivoli-summer-2026.

• Parameters: the context added when the link is opened.

Use storeId when the journey must identify a store. The value must match the identifier in Stores.

Common supporting parameters are:

• associateId for seller attribution.

• neo.lg for the display language.

• neo.src for the distribution source.

Create a redirect

Create redirects manually when the distribution context is unique or requires review before publishing.

1

Open Redirects

In the administration console, open Forms → Redirects. Select Add New.

Open the Redirects section from the Forms menu.

2

Select the destination

In Layout, select the enrolment form layout that should open. In Label, enter a name that identifies the location or campaign.

3

Add the context

Select Add Parameter and add the required key and value. For store routing, use storeId and the matching store-data identifier.

Add associateId, neo.lg, or neo.src only when the journey needs seller attribution, a language override, or source tracking.

4

Save and verify

Save the redirect. Open its generated link once and confirm that the expected form and context load.

Import redirects in bulk

Bulk import supports large store networks and repeated campaign patterns. It reduces manual work and keeps redirect naming consistent.

Prepare an Excel file with these columns:

• Layout

• Label

• StoreId

Return to Forms → Redirects and import the file. Review a sample of imported redirects before distributing their QR codes.

Validate and distribute

Validation prevents incorrect store attribution and broken enrolment journeys. Test each redirect with a known form configuration before printing or publishing it.

Preview the QR code

Select the three-dot menu beside a redirect, then select View. Confirm that the preview includes the correct parameters and opens the intended form.

Download QR codes

Select Download to export QR codes as a ZIP file. The export contains .png and .svg versions for digital and print use.

Monitor redirect activity

Select View statistics from the three-dot menu. Choose a date range to review scan volume, compare stores, and assess campaign performance.

Delete a redirect

Delete a redirect when its enrolment journey, store, or campaign is no longer active, for example when a physical store closes.

1

Open Redirects

In the administration console, open Forms → Redirects.

2

Delete the redirect

Select the three-dot menu beside the redirect, then select Delete. Confirm the deletion.

Deleting a redirect invalidates its generated QR code and link. Update or remove any printed or distributed QR codes pointing to a deleted redirect to avoid broken enrolment journeys.

FAQ

When should a redirect be used?

Use a redirect when an enrolment form needs distribution-specific context. Store QR codes, seller links, language-specific links, and tracked campaign links are common uses.

Can several redirects use the same enrolment form?

Yes. Each redirect can open the same form while adding different parameters. This supports one shared form across several stores or campaigns.

How should store QR codes be validated?

Scan a sample of generated QR codes before printing. Confirm that each link opens the correct form and carries the expected storeId.

Which QR-code format should be used?

Use .svg for print materials because it scales without quality loss. Use .png for digital channels that require a raster image.

Can a redirect be disabled temporarily?

No. Redirects cannot be disabled. Delete the redirect when it is no longer needed, then update or remove any QR codes and links that point to it.

Can a deleted redirect ID be reused?

No. Redirect IDs are generated automatically and cannot be selected. Once deleted, a redirect ID cannot be reused.