> For the complete documentation index, see [llms.txt](https://docs.thewalletcrew.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.thewalletcrew.io/policies/en/privacy-and-security.md).

# Privacy & Security

Privacy and security documentation for The Wallet Crew: trust model, security controls, Data Processing Agreement model and data protection FAQ.

The Wallet Crew is committed to protecting the data of every user, partner, and end customer interacting with the platform. The infrastructure is designed with security and compliance at its core, ensuring that sensitive information remains protected at every stage of the pass lifecycle.

This section covers The Wallet Crew approach to data privacy, its contractual commitments, and its security practices. Technical integrators, compliance officers, and business stakeholders will each find the documentation needed to assess and trust the platform.

Explore the pages below to learn more.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h3>Security overview and trust model</h3></td><td>Review shared responsibilities, data handling, trust boundaries, and the security controls relevant to due diligence.</td><td></td><td><a href="/policies/en/privacy-and-security/security-overview-and-trust-model.md">Security overview and trust model</a></td></tr><tr><td><h3>Data Processing Agreement model</h3></td><td>Review the agreement template covering data processing roles, obligations, and contractual safeguards needed to support compliant brand deployments.</td><td><a href="https://411159417-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDHEsGlkdBtbDsjoWOBvA%2Fuploads%2FXtp2cTMDsjZr7srcDghF%2Fdpa_illustration_v2.png?alt=media&amp;token=beb3bd16-1f11-4f2d-a153-eed60921cb13">dpa_illustration_v2.png</a></td><td><a href="/policies/en/privacy-and-security/data-processing-agreement-model.md">Data Processing Agreement model</a></td></tr><tr><td><h3>Data Protection FAQ</h3></td><td>Understand how The Wallet Crew processes personal data, supports compliance, and answers recurring privacy questions from brands and partners.</td><td><a href="https://411159417-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDHEsGlkdBtbDsjoWOBvA%2Fuploads%2FAGCM3MQPbDZ9cwcfRise%2Fdata_protection_faq_illustration.png?alt=media&amp;token=81842c1d-b81f-4010-8eec-681c87d66d2b">data_protection_faq_illustration.png</a></td><td><a href="/policies/en/privacy-and-security/data-protection-faq.md">Data Protection FAQ</a></td></tr><tr><td><h3>Security Insurance Plan</h3></td><td>Explore the security governance, operational controls, and infrastructure measures that protect platform availability, confidentiality, and long-term resilience.</td><td><a href="https://411159417-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDHEsGlkdBtbDsjoWOBvA%2Fuploads%2FjHLpRDD1gWybc7reiozu%2Fsip_illustration_v2.png?alt=media&amp;token=bbc4125e-f320-44b6-8397-a64ebe828cec">sip_illustration_v2.png</a></td><td><a href="/policies/en/privacy-and-security/security-insurance-plan.md">Security Insurance Plan</a></td></tr></tbody></table>


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