> For the complete documentation index, see [llms.txt](https://docs.thewalletcrew.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.thewalletcrew.io/policies/terms-and-conditions.md).

# Contractual documents

Where to find the contractual documents of The Wallet Crew (Neostore SAS): General Terms and Conditions, SLA, technical prerequisites and DPA.

The contractual documents are published, versioned, and dated on The Wallet Crew official website. The website is the single source of truth. This documentation no longer hosts a copy of the contractual text.

{% hint style="info" %}
Each document carries a version number, an effective date, and a status: in force, archived, or draft. Quotes and orders refer to the version in force on their signature date.
{% endhint %}

## Documents in force

* **General Terms and Conditions of Sale:** [English](https://www.thewalletcrew.io/en/legales/cgv-2026-2) · [Français](https://www.thewalletcrew.io/legales/cgv-2026-2)
* **Service Levels, Support and Operational Conditions (SLA):** [English](https://www.thewalletcrew.io/en/legales/sla-2026-2) · [Français](https://www.thewalletcrew.io/legales/sla-2026-2)
* **Technical Prerequisites and Pass Validation:** [English](https://www.thewalletcrew.io/en/legales/prerequis-2026-2) · [Français](https://www.thewalletcrew.io/legales/prerequis-2026-2)
* **Data Processing Agreement (DPA):** [English](https://www.thewalletcrew.io/en/legales/dpa-2026-2) · [Français](https://www.thewalletcrew.io/legales/dpa-2026-2)

## Website policies

The legal notice, privacy policy, cookie policy, and Pass Scanner privacy policy are available in [English](https://www.thewalletcrew.io/en/legales/mentions-legales) and [Français](https://www.thewalletcrew.io/legales/mentions-legales).

## Contact

Send contractual questions to <contact@thewalletcrew.com>. Send personal data matters to <privacy@thewalletcrew.com>.


---

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